Keep Your Contact Center Focused on the Customer
Long wait times, overwhelmed agents, and disorganized customer data can damage your business’s relationship with its customers. Trinity Networks will help you build a contact center to support exceptional customer experiences at any scale.
How Trinity Networks Helps Contact Centers Drive Better Business Outcomes
A solution that scales with you
Create an agile work environment that evolves alongside your business and adapts to its growing demands.
Technology integration
Support cloud integration and media management without abandoning on-premise equipment.
Leverage expert guidance
We’ve built a comprehensive matrix of contact center features, and we know exactly which you need.
Build a smarter contact center
Leverage AI and automation to improve capacity, free up your best people, and resolve more cases.
The Intelligent Contact Center
Focus on the Most Important Human Interactions
Dramatically increase your contact center’s capacity and lower its human capital through artificial intelligence. Reduce wait and resolution times while freeing up human agents for more complex calls.
- Enhance agent productivity with automated workflows.
- Provide customers with self-service omni channel support.
- Spin up AI-powered virtual agents to handle billing, scheduling, and more.
- Pass calls to virtual agents using existing on-premises hardware.
Agile, Scalable, Efficient
Reduce Overhead and Enhance Efficiency Through CCaaS
Deploy a purpose-built cloud contact center that integrates seamlessly with existing applications and systems, including sales enablement and CRM solutions. Maximize existing investments by connecting your cloud contact center with on-premises equipment.
- Direct calls to the right agents through automated call routing with voice response.
- Leverage built-in security features such as SSO, logging, and encrypted calling.
- Support full inbound and outbound call management.
- Effortlessly scale capacity to manage demand spikes and support business growth.
A Consolidated Workplace
Give Both Agents and Customers Everything They Need
Drive better business outcomes by consolidating everything your agents need into one place. Streamline management of text, chats, email, social, and calls while empowering customers with omnichannel support.
- Learn more about customer demographics, behaviors,and preferences.
- Identify bottlenecks and weaknesses in your customer support processes.
- Improve customer outcomes by allowing them to engage on their terms.
- Prepare for future technologies and trends with predictive analytics.
An Experienced Partner
Overcome the Challenges of Cloud Enablement
Starting with a market analysis and an overview of your existing contact center, we’ll determine exactly what features your business needs. Over the years, we’ve built a comprehensive contact center feature matrix — we’ll use that to level the playing field with any RFQs or RFPs and secure the best vendor and prices possible.
- Browse a marketplace of industry-leading CCaaS providers.
- Streamline the billing process with automated invoicing.
- Customize and deploy a CCaaS platform to your exact requirements.
- Simplify deployment and management through expert, ongoing support.
Follow the Road to Zero with Trinity
Drive better customer experiences, lower human capital, and enhance business outcomes with an intelligent, cloud-based contact center. Contact us today and we’ll show you how — and bring your overspend down to nothing in the process.
