As an IT Manager or VP of IT, you’re probably familiar with the traditional PSTN or public switched telephone network (POTS). A lot of businesses still rely on this old-school setup to handle their voice communications. But with advancements in technology, POTS is quickly becoming outdated.
The good news is that there are plenty of POTS replacement options available to you. Here’s what you need to know to make the switch.
First, let’s examine why you need to replace POTS. Traditionally, POTS is expensive due to the high cost of hardware and installation. Also, it’s limited in scope and can’t handle more sophisticated voice communication needs like unified communications, contact center services, and conferencing.
Fortunately, there are a number of great alternatives to POTS. Voice over IP (VoIP) is the most popular option and is ideal for businesses that need reliable, cost-effective communication. With VoIP, you can enjoy the same features as traditional POTS with the added benefit of VoIP-specific features like call recording, video conferencing, and auto-attendant.
SIP trunking is another great option for businesses looking to make the switch from POTS. SIP trunking works just like a traditional PSTN line, but uses an internet connection instead of a physical line. This allows businesses to make and receive calls without expensive hardware and installation costs. Plus, you get access to a range of advanced features, like call forwarding and IVR.
Finally, cloud-based PBX is an excellent choice for businesses that want the benefits of a traditional PBX with the added cost savings of virtualization. Cloud-based PBXs are hosted on remote servers, eliminating the need for expensive hardware and the need for on-site engineers. Plus, businesses can enjoy features like voicemail-to-email integration, real-time analytics, and secure storage.
Replacing POTS with a modern voice communication system is an important step for any business. With the right POTS replacement solution, you can improve your communication capabilities and reduce your operating costs. If you’d like to learn more about POTS replacement options, don’t hesitate to contact us.
